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|Deming's 14 points as modified by students for education
Deming's 14 points for Total Quality Management have been applied to many businesses. But here is how one class at Mt. Edgecumbe High School in Alaska has modified them for education:
1. Create constancy of purpose toward improvement of students and service. Aim to create the best quality students capable of improving all forms of processes and entering meaningful positions in society.
2. Adopt the new philosophy. Educational management must awaken to the challenge, must learn their responsibilities and take on leadership for change.
3. Work to abolish grading and the harmful effects of rating people.
4. Cease dependence on testing to achieve quality. Eliminate the need for inspections on a mass basis (standardized achievement test, minimum graduation exams, etc.) by providing learning experiences which create quality performance.
5. Work with the educational institutions from which students come. Improve the relationships with student sources and help to improve the quality of students coming into your system.
6. Improve constantly and forever the system of student involvement and service, to improve both quality and productivity.
7. Institute education and training on the job for students, teachers, classified staff and administrators.
8. Institute leadership. The aim of supervision should be to help people use machines, gadgets and materials to do a better job.
9. Drive out fear, so that everyone may work effectively for the school system. Create an environment which encourages people to speak freely.
10. Break down barriers between departments. People in teaching, special education, accounting, food service, administration, curriculum development and research, must work as a team. Develop strategies for increasing the cooperation among groups and individual people.
11. Eliminate slogans, exhortations and targets for teachers and students asking for perfect performance and new levels of productivity. Exhortations create adversarial relationships. The bulk of the causes of low quality and low productivity belong to the system and thus lie beyond the control of teachers and students.
12. Eliminate work standards (quotas) on teachers and students (e.g. raise test scores by 10% and lower dropouts by 15%). Substitute leadership.
13. Remove barriers that rob the students, teachers and management of their right to pride and joy of workmanship.
14. Institute a vigorous program of education and self-improvement for everyone.
15. Put everybody in the school to work to accomplish the transformation. It is everybody's job.
*Published by Mt. Edgecumbe High School (October 30, 1990).